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Operational Update Notice from Eschscholzia Holdings (Asia-Pacific Region)

Operational Update Notice from Eschscholzia Holdings (Asia-Pacific Region)

To All Partners, Investors, and Colleagues Following Eschscholzia Holdings’ Development:

We sincerely appreciate your long-standing trust and support. In response to recent false rumors circulating online about our company and concerns raised by partners, we hereby formally clarify the operational status and development plans of our Asia-Pacific region as follows:

I. Official Statement Regarding False Online Information

Recent malicious rumors such as “Eschscholzia Holdings has collapsed” or “Eschscholzia Holdings has disappeared” on certain social media platforms have been thoroughly investigated and confirmed as entirely false. We solemnly declare:

  1. BingoIDC Cloud Services, LotusAI Artificial Intelligence Platform, and related operations are functioning normally, with full post-sales support.
  2. All product service agreements remain valid and are being duly fulfilled, with user rights strictly protected.
  3. The Group maintains sufficient financial reserves, and all operations comply with local regulatory requirements.
II. Organizational Restructuring Update
  1. Personnel Adjustments
    Ms. White, former Asia-Pacific Customer Relations Director, has temporarily stepped down due to personal health reasons. Her responsibilities have been fully transferred to Mr. Nuo Zao, a Senior Manager with extensive industry experience. Transition measures include:
    • Dual-role handover safeguards.
    • Temporary customer service hotline: +852 54944596.
    • Upgraded ticketing system for full-service traceability.
  2. Regional Operational Structure Enhancement
    Aligned with global strategic adjustments:
    (1) Maintain technical collaboration and profit-sharing mechanisms with the UK headquarters.
    (2) Established a localized Asia-Pacific Management Committee covering R&D, operations, finance, and risk control.
    (3) Completed localized capital pool setup to ensure business continuity.
    (4) Adhere to the “Four Unifications” brand strategy: brand identity, quality standards, data security protocols, and service commitments.
III. Adjustments to R&D Roadmap

In response to market demands, approved by the Technical Committee:

  1. Lotus Anime NG Series Large Models Enter Strategic Optimization Phase
    • V6 model development shifted to long-term R&D reserves.
    • Dedicated team formed to optimize NG2.5.5 model efficiency.
    • Developer community opened for collaborative ecosystem building.
  2. OSIMM5.2 System Upgrade Plan
    • Feature updates postponed to Q1 2026.
    • Current version to receive security updates until 2027.
    • User feedback survey launched (access via osimmsurvey.eschz.eu).
IV. Enhanced Customer Service Commitments

Effective immediately:

  1. Key Account Chief Service Officer system implemented.
  2. Ticketing response time reduced to 12 hours (previously 24 hours).
  3. Monthly online business briefings every 15th of the month.
  4. Public suggestion mailbox opened: [email protected].

This notice takes effect immediately. Final interpretation rights reside with the Eschscholzia Holdings (Asia-Pacific) Management Committee. We remain confident that through continuous operational optimization and localized strategies, we will achieve higher-quality growth in the Asia-Pacific market.

Best regards,
Eschscholzia Holdings (Asia-Pacific)
Management Committee
March 15, 2025

Appendix: Official Contact Matrix

  • Service Email: [email protected]
  • Emergency Hotline: +852 54944596
  • Official Announcements: eschz.eu
    (Document No.: HL-APAC-20250315-001)

花菱控股集团（亚太区）运营情况通告 中文

致各合作伙伴、投资人及关注花菱控股发展的各界同仁：

衷心感谢各位长期以来的信任与支持。针对近期网络平台出现的有关我司的不实传闻，以及部分合作伙伴关切的问题，现就集团亚太区运营现状及发展规划作正式说明如下：

一、关于网络不实信息的严正声明
近期发现个别社交媒体平台散布”花菱控股倒闭”、”花菱控股失联跑路”等恶意谣言，经有关部门调查取证，相关言论均属严重失实。在此郑重声明：

  1. 旗下BingoIDC云服务、LotusAI人工智能平台及其衍生业务均正常运营，售后服务体系完整
  2. 所有产品服务协议均持续有效履行，用户权益受严格保障
  3. 集团资金储备充足，各项业务符合属地监管要求

二、组织架构优化说明

  1. 人员调整事项
    原亚太区客户关系总监白菱因个人健康原因暂离岗位，其分管的客户服务工作已由具备多年行业经验的资深经理糯藻先生全面接任。过渡期间：
  • 已建立双岗交接保障机制
  • 增设临时客户服务专线(+852 54944596)
  • 升级工单系统实现服务记录全追溯
  1. 区域运营架构升级
    基于全球化战略调整：
    (1) 保持与英国总部的技术协同与利润共享机制
    (2) 亚太区已组建完整本土化管理委员会，涵盖技术研发、市场运营、财务风控等核心部门
    (3) 完成本地化资金池建设，确保业务连续性
    (4) 品牌战略坚持”四统一”原则：品牌标识、质量标准、数据安全体系、服务承诺

三、技术研发规划调整
为响应市场需求变化，经技术委员会审议：

  1. Lotus Anime NG系列大模型进入战略优化期
  • V6模型开发转为长期技术储备项目
  • 组建专项组优化现有NG2.5.5模型推理效率和现有水平
  • 开放开发者社区共建模型生态
  1. OSIMM5.2系统升级计划
  • 延期至2026Q1进行功能迭代
  • 当前版本将持续提供安全更新至2027年
  • 即日起开展用户需求调研（问卷入口：osimmsurvey.eschz.eu）

四、客户服务承诺
即日起实施服务升级计划：

  1. 建立大客户首席服务官制度
  2. 工单响应时效提升至12小时（原24小时）
  3. 每月15日举行线上业务说明会
  4. 开通公开信箱（[email protected]）接受监督建议

本通告自发布之日起生效，最终解释权归花菱控股集团（亚太区）管理委员会所有。我们坚信，通过持续优化运营架构、深化本地化战略，必将在亚太市场实现更高质量发展。

顺颂商祺

花菱控股集团（亚太区）
管理委员会
2025年3月15日

附：官方联络矩阵
服务邮箱：[email protected]
应急热线：+852 54944596

官网公告栏：eschz.eu

（文件编号：HL-APAC-20250315-001）